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Compare SecureLink® to Desktop Sharing
How does SecureLink® compare to desktop sharing for remote support?
Desktop sharing support tools like WebEx Support Center, GoToAssist and many others were designed for remote support of end user desktops.
SecureLink® was designed for supporting enterprise technology applications - desktops and servers, in secure and regulated environments.
Desktop sharing is great for desktops, but how does a technician access a server? Does the end user surrender control of their machine & allow indirect access, or does the customer have to get to the data center to launch a session? Either way, it's weak for the vendor since the customer creates a bottleneck in the process, and even then it's just like a really long mouse cord. The customer gets very little in terms of access control or audit, as most activity takes place outside of approved remote support policies and compliance regulations.
SecureLink® is a remote support network designed for the task. It has desktop sharing built in and fast, direct access to any type of server, even if the customer isn't there.
Since it's a network, a technician can use tools like database clients and more than one technician can connect to a customer at the same time.
SecureLink® also has unique features like e-mail connection notifications, access scheduling, secure credential storage and high definition audit that ties activity to individuals to ensure accountability and compliance.
For the customer, SecureLink® improves security, audit and compliance.
For the vendor, SecureLink® is powerful, efficient and flexible enough to work with any customer.
When comparing SecureLink® to desktop sharing for enterprise technology support in secure and regulated environments, SecureLink® is the clear winner.
Who Uses SecureLink?
