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Compare SecureLink® to VPNs
How does SecureLink® compare to using a VPN for remote support?
In short, VPNs are designed for employee remote network access while SecureLink® is designed for vendors to remotely support enterprise technology in secure and regulated environments.
Comparison #1- Authentication
VPNs authenticate the user with the customer's directory of employees. When an employee leaves or is terminated, they get removed from the list. SecureLink® authenticates on the vendor side, using the vendor's Active Directory, LDAP or e-mail. With vendor technicians always coming and going, it's nearly impossible to maintain this list on the customer side. Since it can be a hassle to get an account authorized and configured, they are frequently shared among technicians, leading to challenges with accountability and compliance.
SecureLink® makes it easy to ensure that accounts don't get shared and that a terminated employee won't walk out the door with credentials to log into a customer's network.
Comparison #2- Access
VPNs make the user a node on the network, enabling access to local resources. For a vendor, this type of access can be limiting, the technician may not be able to access their local knowledgebase or even their own hard drive, for example.
SecureLink® restricts access to specific machines and ports on the customer side, while leaving the technician connected to their own network. SecureLink® eliminates unintentional privileges and headaches like split tunneling and IP address conflicts.
Comparison #3- Audit
VPNs offer basic auditing for employees.
SecureLink®; has high definition auditing that's required for vendors, especially those in secure and regulated industries. SecureLink® ties each action to an individual, which ensures accountability and compliance.
SecureLink® has other unique features specific to remote support like e-mails to notify the customer when the vendor connects, built in support tools like desktops sharing and file transfer, access scheduling and the ability to securely store credentials that can be automatically passed through to the vendor without them knowing the login or password to customer systems.
VPNs are great for employees to remotely access a customer networks, but for the support of enterprise technology in secure and regulated environments, SecureLink® is the clear winner.
Who Uses SecureLink?
