- Q: What is SecureLink?
- A: SecureLink is a software company based in Austin, Texas. We specialize in remote support networks that enable enterprise technology vendors to support customers in secure, regulated environments.
- Q: How will SecureLink help my company?
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A: For technology vendors, SecureLink's primary benefit is improving the effectiveness of your technicians. They'll spend
more time diagnosing and repairing issues and less time negotiating remote access.
With a unified approach to remote customer connectivity, your IT staff will eliminate the time it spends today configuring and managing VPN connections, site-to-site networks, RAS pools and various other connectivity solutions.
SecureLink also eliminates direct costs associated with desktop sharing services or other IT infrastructure.
Finally, SecureLink eliminates the legal liability of connecting to customers with insecure methods like desktop sharing and VPNs.
For customers in secure and regulated environments, SecureLink improves service levels, increases security and eliminates the hassles of managing network infrastructure to accommodate vendor access.
For customers subject to regulations and audits, SecureLink's high-definition audit ensures accountability and compliance.
- Q: Who uses SecureLink?
- A: SecureLink is used by enterprise technology vendors and more than 15,000 customers in secure, regulated environments. Our top industries include healthcare, financial services, government, legal, gaming, manufacturing and education.
- Q: Why is SecureLink better than desktop sharing solutions, like WebEx?
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A: Click here for a comparison of SecureLink with desktop sharing.
In short, desktop sharing solutions are great for supporting end user desktops. SecureLink has this feature built-in. SecureLink also offers native access to servers, any operating system and any TCP based service like RDP, web servers, databases, etc.
SecureLink also has special features for the support of enterprise applications, including high-definition audit, access scheduling, e-mail connection notifications and secure credential storage.
- Q: How is SecureLink similar to, or better than a VPN?
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A: Click here for a comparison of SecureLink with VPNs.
In short, SecureLink is similar to a VPN in that it enables access to network resources from a remote location. However, SecureLink offers additional levels of security, control and audit with less effort and infrastructure.
With a VPN account, it's typical for more than one support technician (sometimes hundreds) to share a single login, making accountability and compliance impossible. A high security environment may attempt to issue individual VPN accounts and key fobs to each individual requiring access, but these overly burdensome policies don't typically last very long when the support technicians must provide a drivers license, social security number, etc. Additionally, unless the software company provides a daily list of the support technicians who have been hired & fired, it's impossible to be certain if an account should still be active.
Since SecureLink authenticates the support technician on the vendor side, these issues disappear and the customer knows what was done on an individual user level. SecureLink also offers built in tools, an easy interface, email connection notifications, credential storage, access scheduling and a much more detailed audit trail than a typical VPN.
- Q: How does it work?
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A: A SecureLink server brokers access between the customer's network and the vendor technician. The customer sets the rules
inside the SecureLink Gatekeeper, including who can have access, when access is available and what privileges are given to the
technicians. The vendor technician needs only a browser to make a connection and can use SecureLink's built-in tools, or
access any TCP based service on any operating system.
SecureLink's high-definition audit trail, available to both the customer and the vendor track all activity at the individual user level, including machines and services accessed, files transferred, commands entered and video recording of desktop sharing and RDP sessions.
- Q: Can SecureLink be integrated with my environment??
- A: Yes, SecureLink can be integrated with any CRM system, Active Directory, LDAP, syslog and other platforms that run your business.
- Q: What operating systems does SecureLink support?
- A: Access can be enabled to any TCP-based network service. Gatekeeper runs natively on Windows, Solaris, HP-UX, AIX, Linux and other operating systems.
- Q: Is SecureLink compliant with HIPAA, Gramm-Leach Bliley, PCI, FIPS, CJIS or other industry specific security standards and regulations?
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A: Products themselves can't be compliant with any regulation. It's the proper implementation of a product like SecureLink
that achieves compliance. Each of the regulations listed above has unique language, but all of them have the same principles:
protect the privacy and security of information with well defined procedures and a detailed audit trail. SecureLink, properly
utilized, fully meets the most stringent interpretation of each of these regulations, and more importantly, the purpose for
which they were enacted.
An overview of SecureLink in regards to specific industry regulations can be found here.
- Q: How do you charge for SecureLink?
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A: Our Quickstart pricing package starts at just $5,000 including everything you'll need to get up and running for the first
full year. After the first year, the subscription is $100 per month per concurrent license. The subscription includes all
software licenses, support, maintenance and upgrades. This model aligns our success with yours and you'll only pay for what
you use.
Click here for more information about concurrent licensing.
- Q: How many concurrent connections will we need?
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A: For vendors using SecureLink, your utilization will be based on the number of technicians you have working at one time.
If your main shift has 10 technicians and they're connected to customers half of the time, you'll need 5 concurrent
connections. There are no limits on named users, software or anything else, you'll only pay for what you use.
Click here for more information about concurrent licensing.
For customers using SecureLink Enterprise, typical utilization is one concurrent for every 10 vendor companies you add to the system. So, if you put 50 vendor companies on SecureLink, you'll likely need 5 concurrent licenses.
- Q: What kind of hardware runs the SecureLink server?
- A: The server is an appliance we deliver to you, typically a Dell 1U rack-mountable server, but we can special order another brand or a tower if you prefer.
- Q: Can you host the SecureLink server for us?
- A: Yes. The SecureLink server can be hosted in our data center at no additional cost.
- Q: Can SecureLink run on a virtual machine?
- A: Yes.
- Q: Can you tell me about the company?
- A: SecureLink was founded in February of 2003. We're privately-held, profitable, debt-free, employee-owned and focused solely on providing remote support networks.
- Q: How can I contact SecureLink?
- A: You can contact us here online, or call us at 512-637-8700.
