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SecureLink® Remote Support Networks For Technology Vendors
SecureLink® helps technology vendors remotely support their customers in secure and regulated environments.
SecureLink® is used by more than 15,000 companies in industries like financial services, healthcare and government, where security and accountability matter.
The vendor owns and controls a dedicated SecureLink® server, which manages access between its customers and technicians.
The customer downloads a small piece of software called a Gatekeeper, which comes pre-configured for the vendor's application. The customer can also modify the rules, so they can accommodate their security policies and service level requirements.
For the vendor, SecureLink® has built in tools, like desktop sharing for supporting end users, and enables direct access to any type of server running any operating system. Vendors can natively access any TCP-based service like RDP, web-servers, databases, SSH and telnet, even if the customer isn't there.
One technician can connect to multiple customers at one time and multiple technicians can connect to one customer at the same time.
SecureLink® has high definition audit features like e-mail notifications, detailed activity logging, plus RDP and desktop sharing recording.
Vendors like SecureLink®because it saves them time and money. It's powerful, flexible and easy to use with a simple browser-based interface.
Customers like SecureLink®because it's secure and auditable and improves service while ensuring compliance on the next audit.
Who Uses SecureLink?
