I am having issues getting connected using SecureLink. How do I connect?
Check your browser version – SecureLink supports the following browser versions:
- Internet Explorer 7*
- Internet Explorer 8, without Compatibility Mode
- Internet Explorer 9, without Compatibility Mode
- Internet Explorer 10, without Compatibility Mode
- Internet Explorer 11, with Compatibility Mode
- Google Chrome version 20 or newer †
- Mozilla Firefox version 17 or newer
- Safari version 5.1 or newer
* – There are minor defects in the layout of the user interface when viewed with IE7, due to its incomplete support for modern standards – these visual artifacts do not impact connectivity † – Chrome for Mac is 32-bit only and therefore incompatible on Mac OS X Lion or Mavericks, which use the 64-bit Java 7 plug-in – modern Macs with Java 7 should use Firefox – see Chrome issue 18323
Verify your Java version
- Navigate to http://java.com/
- Click the “Do I have Java?” link, which appears beneath the red button
- Click the “Verify Java version” button
- (Firefox users only) Activate the Java plug-in by clicking on the gray box labeled “Activate”
Clear your cache
You can clear the Java cache in most cases by going to the Windows Control Panel – Java- Temporary Internet Files – Delete Files. To clear the browser cache in most I.E. versions, go to Tools – Internet Options – General Tab – Temporary Internet Files Section – Delete files. To clear the browser cache in Firefox you choose Tools – Options – Privacy – Private Data Section – Settings and check the Cache option, then click OK. Or you can simply choose Tools – Clear Private Data, which will clear private settings.
Delete your SlinkSW directory
- Disconnect from any SecureLink sessions (and preferably close all browser windows).
- Browse to your local user temp directory by opening an explorer window and typing “%temp%” without the quotes into the address bar.
- Delete the directory named SlinkSW.
- Confirm the directory is fully deleted (if not, a system restart may be required before attempting to delete the directory again).
- Retry your SecureLink connection and verify correct functionality.