Support FAQs

Answers to Your Most Frequently Asked Questions

Take a look at the frequently asked questions below to find answers. If you don’t find what you need, feel free to login to the Support Portal.

FAQs for Technology Vendors

Chrome disabled my Java plug-in. Can I still connect using SecureLink?
My connect button is grayed out. How do I get access?
What do I do if I get Authentication Failed at login?
Why has my account been disabled?
I don’t have a SecureLink login. How do I access my customers network?
What should I do if I'm getting a ClassNotFoundException when trying to connect?
I am having trouble logging in. How do I log in?
The connect option on my application is grayed out. How do I get connected?
I am having issues getting connected using SecureLink. How do I connect?
I’ve tried all the troubleshooting steps and am still having issues getting connected. What next?

SecureLink Gatekeeper FAQs

What are the technical requirements for Gatekeeper?
Will I have to make any changes to my firewall configuration?
Does the Gatekeeper require a dedicated workstation or server?
Is a reboot required during installation?
How do I access my Gatekeeper?
Gatekeeper Admin: How do I enable access for my vendor?
Can I change Notification emails?
How do I store credentials?
What audit information is stored by the Gatekeeper?
Where can I learn more about more about my Gatekeeper installation?
Do NOT follow this link or you will be banned from the site!

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