Rethink your third-party remote access platform

June 29, 2018//Ellen Neveux

Last Updated: November 18, 2020

Enterprise organizations around the world rely on third-party software applications to keep their businesses running smoothly. These necessary relationships between enterprises and vendors, however, are known to be risky because they are a top attack vector for bad actors. These attacks, no matter what form they come in, are known to cause a lot of harm to the affected enterprise organization. This harm can come in the form of a loss of customers, a hurt reputation, or a mistrust of the brand itself. To save a brand’s reputation and customer base, enterprise organizations and third-party vendors need to implement the best secure remote access platform. Thankfully, SecureLink offers purpose-built solutions, on a singular platform, to serve the security needs of both enterprise organizations and their technology vendors.

One of the biggest issues for both enterprise organizations and third-party vendors is compliance. With SecureLink, compliance is painless to manage because it exists on a single platform that lets the enterprise or vendor manage remote access permissions, audit remote sessions, and manage connections.

Manage vendor access

Enterprise organizations can have dozens, if not hundreds, of different third-party vendors. No matter how many third parties, the SecureLink platform is scalable, easy to use, and simple to deploy. SecureLink for Enterprise both standardizes and centralizes access controls of technology vendors on a purpose-built platform. This allows enterprise organizations to easily control and monitor all connections needed to keep applications up and running. Which means that SecureLink improves efficiency and decreases the amount of downtime frequently encountered with other platforms. SecureLink reinforces security, provides accountability, and helps to ensure regulatory compliance.

With SecureLink for Enterprises you will be able to:

  • Eliminate the security risk of shared logins and ad-hoc support methods
  • Streamline provisioning of remote access with a simple interface
  • Audit access trails and vendor sign ons
  • Meet and maintain regulatory compliance standards (e.g. HIPAA, HITECH, PCI DSS)

Remote support, standardized
The SecureLink platform allows third-party vendors to focus on supporting customers instead of managing passwords. Without SecureLink, the task of managing passwords becomes increasingly difficult when adding more and more customers. Further, authenticating various support technicians can lead to security risks, like shared logins. When using SecureLink, vendors’ customers set the rules, and give access when a vendor needs it. By having all support activity on a singular platform, technicians now have more time to focus on projects that can further grow their business. In other words, SecureLink is here to take away the worry of managing remote access while streamlining processes, reducing liability, and automating tasks.

With SecureLink, the days of managing passwords, calling help desks, or troubleshooting IT issues are in the past. With a click on a case management system, technicians can immediately begin work in a customer’s network with native access to RDP, web servers, databases, and any other resource they may need access to in order to do their job. In other words, SecureLink was built for enterprise and third-party vendors to do their jobs more efficiently without worrying about security.

With SecureLink for vendors, you will be able to:

  • Dramatically improve productivity with one-click access to customer networks
  • Eliminate the uncapped liability of sharing logins and using unsecured support tools
  • Reduce time in resolution
  • Automate routine tasks, like gathering log files or system information
  • Reduce downtime by monitoring customer systems for impending faults
  • Reduce cost and resources of remote support management by eliminating infrastructure and IT management

Properly protect data
Whether you’re an enterprise organization or a third-party vendor, protecting data is imperative, especially in fields like healthcare, gaming, and even restaurants. As we have seen with the number of cyberattacks that have already happened in 2018, there is no shortage of bad actors that are looking to steal, destroy, or hold data for ransom. Secure remote access and securing data from the bad actors out there could not be more important for the success and safety of enterprise organizations and technology vendors.

Within the SecureLink platform comes IT security audit tools that are specifically designed to deliver a well-rounded view of all third-party remote access activity down to the keystroke level. For enterprise organizations, the audit function ensures vendor accountability and compliance with industry standards and regulations. For vendors, they are able to monitor and prove accountability for the who, what, where, when, and why of any remote support session.

About SecureLink

Our sole focus is secure third-party remote access. For highly regulated enterprise organizations, SecureLink Enterprise has pioneered a secure remote access platform. SecureLink for enterprise allows an organization to identify, control, and audit third-party vendors. For vendors, SecureLink is the gold standard remote access support platform because it is easy, efficient, and ensures compliance and reduces liability when supporting customers.


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