March 22, 2019//Ellen NeveuxLast Updated: April 12, 2021
Since 2003, the SecureLink team has focused on delivering superior products and customer service. We understand that our success can only be measured by the professionals around the world that directly work with our technology and team. That is why today, we’re truly honored to announce that SecureLink has been recognized as a March 2019 Gartner Peer Insights Customers’ Choice for Privileged Access Management. We take great pride in this distinction. Our products and services were built to serve our users and their feedback drives the evolution of our designs.
In its announcement, Gartner explains, “The Gartner Peer Insights Customers’ Choice is recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.
We believe the standard for customer satisfaction should be a high bar. Gartner Peer Insights Customers’ Choice recognizes those vendors that have a minimum of 50 published reviews with an average overall rating of 4.2 stars or higher. As of March 19, 2019, SecureLink products and services have received 64 reviews with an average overall rating of 4.6.
It’s our pleasure to share excerpts from a few SecureLink customer stories that contributed to this distinction:
“SecureLink Is The BEST Product I Have Ever Used!!”
“The SecureLink company and product is the best thing since sliced bread. The employees are thoughtful and caring. They are responsive and supportive. The product is pure GOLD!! The product allows us to micro-manage vendor/consultant access into our systems. It records what they do when they do it.” [read full review]
“SecureLink has been instrumental in securing our 3rd party access to our internal systems”
“SecureLink has been instrumental in securing our 3rd party access to our internal systems. They are very knowledgeable, great to work with very accommodating to schedules when we need to work with them for upgrades, and questions. Highly recommended!” [read full review]
“SecureLink Is A Great Remote Access Solution For Any Size Of Organization.”
“SecureLink is a wonderful tool to allow vendors to have access into our network. It allows us to clearly define who can access internal resources and to what level of access the vendor receives. It also allows us to review recorded sessions to determine if the vendor is meeting the standards of our organization when connected. I have and will continue to recommend SecureLink.” [read full review]
“Essential Tool To Allow Us To Meet HIPAA And HITECH Act Regulatory Requirements”
“I have been extremely impressed with my experience with SecureLink. They are always very responsive to requests and their technical knowledge and ability to communicate with customers is superb. Implementing SecureLink was critical to our ability to meet HIPAA and HITECH Act requirements including individual accountability and robust audit trails. We have also leveraged the SecureLink robot to meet medical device regulatory requirements. Overall, I have been pleased with SecureLink and cannot say enough about the people and the product!” [read full review]
“SecureLink Is Not Just A Vendor, SecureLink Will Be Your Partner.”
“I’ve worked with SecureLink staff for many years. Staff are knowledgeable, enthusiastic, and always willing to put in extra effort if required. These are a brilliant bunch of people. The SecureLink product also meets our requirements.” [read full review]
Recognition aside, it’s always great to hear from users that found a valued solution in our products. If you’d like to read some other reviews you can find more on Gartner Peer Insights.
Everyone at SecureLink is incredibly proud to be recognized as a March 2019 Gartner Peer Insights Customers’ Choice for Privileged Access Management. To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please visit Customers’ Choice announcement.
To all of our customers who submitted reviews, thank you! Your feedback and insights shape our products every day. We are dedicated to delivering technology and solutions that make your work as productive and secure as possible.
If you have a SecureLink story to share, we encourage you to join the Gartner Peer Insights crowd. We’d love to hear from you.
Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.