SecureLink Employee Spotlight: Carrie Phillips

April 26, 2016//Ellen Neveux

Last Updated: June 16, 2021

SecureLink would like to introduce our Employee Spotlight Series. Each article in the series will profile a different employee and give readers a behind-the-screens look at our SecureLink team. We’re excited to start the spotlight series with a rockstar, Carrie Phillips.

Carrie’s role at SecureLink has evolved over the years, but her primary focus has always been to understand customer goals and design plans for success. Now a Technical Account Manager, Carrie works directly with users to explain key functionality, provide new feature training, and offer practical and effective utilization strategies. Carrie loves building relationships with customers and she will marshal any technical resources necessary to solve problems and ensure customer satisfaction.

Getting to know Carrie…

Joined SecureLink: February 2011
Position: Technical Account Manager
Hometown: Winona, Minnesota

SecureLink | Spotlight
Drawing labyrinth on wall with way to success on wall
What is the most satisfying part of your job?

I like helping customers solve problems.

I like to think of a SecureLink purchase as a partnership, and working together to get an issue resolved is very rewarding.

SecureLink | Spotlight
Opening red curtain on theater or cinema stage.
What would someone be surprised to know about you?

I majored in Theater in college.

I wanted to be an actress when I was younger — but fell in love with technology (and software development) as an adult.

SecureLink | Spotlight
Old rangefinder camera and black-and-white photos on the old wooden table.
What is your most treasured possession?

My photographs.

I am the family historian so I have pictures of my grandparents, my parents, my siblings, my kids, and all the kids that I have coached throughout the years. I have some digital and some hard copy — but all are irreplaceable.

SecureLink | Spotlight
Tennis ball on a tennis court
If you could be a professional athlete, what sport would you play?

Tennis. You can’t get a concussion, no one can get close enough to sweat on you, and the uniforms rock.

SecureLink | Spotlight
Little child girl plays superhero. Child on the background of sunset sky. Girl power concept
What is your motto for achieving success?

“Any job, big or small, do it well or not at all.”

It may seem small — but if it’s important enough to do … it’s important enough to do well.

About SecureLink

Our sole focus is secure third-party remote access. For highly regulated enterprise organizations, SecureLink Enterprise has pioneered a secure remote access platform. SecureLink for enterprise allows an organization to identify, control, and audit third-party vendors. For vendors, SecureLink is the gold standard remote access support platform because it is easy, efficient, and ensures compliance and reduces liability when supporting customers.

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