SecureLink vs. ConnectWise
ConnectWise control was originally built as an online meeting tool – not a remote support tool. So while the product functions well for ad-hoc sessions, it does not provide customers with appropriate remote access security.
SecureLink Customer Connect is a remote support platform that offers granular control and visibility during attended and unattended sessions. Efficiently and securely access your customers’ environments to provide the support they need while also reducing your own risk.
Download this comparison to learn about key differences, such as:
- Detailed audit trails and logs that are easily accessible and available to customers
- Included credential vault for customer credentials
- Customer on-boarding and implementation