Answers to Your Most Frequently Asked Questions

Take a look at the frequently asked questions below to find answers. If you don’t find what you need, feel free to login to the Support Portal.

FAQs for Technology Vendors

Chrome 42 removed support for NPAPI by default. This disables a number of plug-ins, including Java. You can bypass the browser’s Java plug-in by doing the following:

  • From the Help menu, select “Download Windows Client.”
  • Download and run the executable on the page.
  • With the executable running, you will be able to connect without the need to enable the plug-in.

SecureLink Gatekeeper FAQs