Secure third-party remote access for healthcare
We know healthcare. That’s why SecureLink is the chosen remote access solution for the nation’s top hospitals and technology providers. We understand the critical nature of healthcare IT support and focus on providing reliable and consistent support for medical technology, as well as the demands of securing patient information.
Remote support capabilities allow medical professionals to provide uninterrupted care. When that connection occurs it needs to be protected.
Why SecureLink for healthcare facilities?
Managing remote access for vendors should not drain resources or make your network vulnerable. Our platform enables healthcare IT professionals to:
- Manage network access for a growing number of vendors
- Standardize remote support across all vendor partnerships
- Eliminate risks associated with shared credentials
- Track and record all activity during support sessions
- Maintain HIPAA/HITECH Act remote healthcare IT compliance with our high definition auditing
Why SecureLink for healthcare technology providers?
The SecureLink platform streamlines remote support for all your customers and provides a secure network connection. Get the fast, powerful, and secure access you need to solve your customer’s problems right away. Our platform enables you to:
- Provide a standardized method of remote support across customers
- Enable fast, secure access to customer networks
- Reduce time to resolution across the spectrum of healthcare IT support issues
- Eliminate the need to manage network credentials for multiple customers
- Automate tasks, including gathering log files, performance checks, and SQL queries
- Protect the company from security breach liability
- Stay compliant with HIPAA/HITECH Act remote healthcare IT support regulations
Find out how secure third-party remote access can be.
Features and benefits
Access management
- Healthcare facilities can control access without managing each unique vendor support representative
- Vendors can self-register. This feature promotes efficiency by allowing authorized healthcare IT support technicians to request access approval rather than waiting for their customers to create new accounts
- Customers can easily authorize thousands of accounts without draining resources and tangling workflows
Authentication/authorization
- Two-factor authentication is the new standard for strengthening security
- Active Directory integration allows identification of authorized users
- Our authentication method ensures only current and authorized employees of vendor companies retain access
Granular Access Controls
- Vendor technicians never access your network – Just the application they need to support
- Schedule access for specified times for attended and unattended access
- Access rights can be restricted at system or user level. Grant access to critical functions only to customer-authorized networks
High-definition audit and compliance
- Monitor all vendor activity down to the individual technician level
- The SecureLink healthcare IT support platform can be configured to generate and dispatch automated email notifications each time a connection is made
- RDP recordings are available for every support session
- These audit features make it easy to verify compliance with all HIPAA and HITECH Act regulations
Find out how secure third-party remote access can be.
Request a demo and we’ll show you how the SecureLink remote access platform connects customers and vendors.
