SECURELINK CUSTOMER CONNECT

Enterprise-Grade Remote Support with Peace of Mind

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51%

Attackers are coming after you and your customers: 51% of breaches are tied to third-party providers and vendors.

SecureLink Customer Connect enables technology vendors to securely access their customers' environments, providing customers with the access control and visibility that they require.

SecureLink Customer Connect provides technology vendors with a secure, enterprise-grade remote access platform to provide services and support to their customers' assets.

SecureLink’s Customer Connect provides technology vendors and service providers with a secure remote access connection into their customers’ environments. Customer Connect is a complete, enterprise-grade remote support access platform that:

Standardizes remote access to all customers with a single login for technicians

Meets customers’ security and compliance requirements with control and visibility over access

Limits liability and risk with access based on Zero Trust

Delivers faster time-to-value with customer onboarding support and multiple deployment options

Customers are demanding higher levels of security, visibility and control from their third parties’ access. With Customer Connect, standardize your remote support access, and meet the requirements of your strictest customers to achieve security, standardization, and efficiency—no compromises.

Access Governance
Access Governance

 

Self-Registration and Onboarding Workflows Reps can self-register and request access approval to what they need without IT involvement
Access Policy Management Define least privilege access per rep, to ensure they have only the access needed, reducing risk and liability with access to customer environments
Multi-factor Authentication Verify each rep’s identity before enabling connectivity to customer networks
Individual Accounts with a Single Login Provide reps with a single platform and login to access all of their customers; eliminate credential sharing and management of multiple access methods
Passwordless Authentication Enable users to log in without having to enter a password using device-based authentication
Access Control
Access Monitoring

The Ultimate Guide to Remote Support for Technology Vendors & Service Providers

GUIDE

Reducing your exposure to a data breach starts with securing your connection. Download this guide for technology vendors, where you’ll find the top benefits of using a standardized remote support tool.

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Guide

The Ultimate Guide to Remote Support for Technology Vendors & Service Providers

Learn about the top benefits of using a standardized remote support tool and why technology vendors need secure remote access support.

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White Paper

Remote Support Network

Learn about the key challenges facing enterprise software vendors including details on how to support security-conscious customers.

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Checklist

Remote Support Checklist

This interactive checklist goes over how standardizing remote support can increase your productivity, customer success, and revenue.

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Case Study

NISC Eliminates Security Risks

Learn how NISC reduced security risks by eliminating B2B VPN while monitoring and auditing access to more than 750 networks with SecureLink.

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Guide

Secure Remote Access Best Practices Guide

Learn how to gain better insight into your vendors and their security practices and the importance of least privileged access strategy.

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Get a Personalized Demo

Experience SecureLink's access management platforms for yourself. Fill out this form, and a SecureLink team member will reach out to you to set up a personalized demo so you can see our critical access management solutions in action. In this demo, you'll walk through:

  • Your specific security and access management needs

  • A customized demo of the Enterprise Access, Customer Connect, Access Intelligence, or Privacy Monitor platform

  • The implementation process which includes a dedicated project manager, server configuration, workflow consulting, and administrator training

  • Deployment options, such as cloud or on-premise, to fit your requirements

  • SecureLink's pricing and subscription options