The number one indicator of customer satisfaction is time to resolution. SecureLink helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues.
With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.
“Having a standardized way of connecting with clients is very helpful, especially because without SecureLink, different departments each had their own way of connecting.”
— Support Manager
Request a demo and we’ll show you how the SecureLink remote access platform connects customers and vendors.