ROI Research Report for Technology Vendors

Hobson & Company interviewed technology vendor customers who noted they experienced consistent challenges with remote support like time-consuming customer support and increasing security and compliance requirements. This research report, “Driving ROI: The Case for a Proven Secure Remote Access Platform,” outlines those key challenges, use cases, and how companies have seen a real return on investment since implementing SecureLink. On top of seeing financial results, customers also noted savings in the form of:

  • Increased revenue through improved customer service and visibility into service levels
  • 70% reduction in security incident related expenses
  • 65% reduction in time spent managing and supporting remote access
  • 75% reduction in time spent establishing remote connections with their customers

“We can now connect to our customers’ locations automatically, through the SecureLink interface, which has saved us a tremendous amount of time and energy.”

—VP, Customer Service

This research report is also available in the ROI Kit for Technology Vendors that includes an ROI calculator and case study.

Access the research report

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