SecureLink Case Studies
Automation with SecureLink: Sotera Wireless
Sotera Wireless leverages the SecureLink Robot to automate data gathering, perform real time performance checks, improve support, and save money.
Supporting mission critical applications for a global customer base is serious business. A system issue may not only cost millions of dollars, it may impact factors more important than money, such as patient care.
John Paladino, InterSystems’ Vice President of Client Services, remarked “When there’s an issue with one of our clients, there’s no time to lose. Support must be crisp, expert and immediate.”
Eclipsys (Allscripts) Corporation
As an end-to-end healthcare solutions provider, Eclipsys has an extensive product suite that includes a number of server-based software solutions. With over 1,500 customers being supported by 1,000 support analysts, Eclipsys requires remote diagnostics and maintenance of customer systems to meet cost management and customer satisfaction goals.