The Gatekeeper requires Internet access to communicate with your vendor’s SecureLink server. There are no firewall changes necessary to enable your vendor to connect using SecureLink.
Vendors are not typical users and should be managed accordingly.
Insist on individual logins, demand accountability, but don’t expect a technician to send you a copy of her passport. It’s not going to happen.
Remote access should be negotiated before the vendor needs it. If your POS system is down, your IT staff (or someone else) is going to open a door that may be left open. The best time to negotiate access methodology is when the software is being purchased or when your maintenance/subscription agreement is being renewed.
If left to their own devices, a vendor may choose a remote support method (often a simple screen-sharing tool) that meets their needs more than yours. Your platform should support multi-factor authentication, provision granular access privileges, keep credentials private, and audit all activity at the individual user level.
An ongoing audit of vendor remote access ensures accountability and compliance. More importantly, a proper audit trail and access notifications should create alarms when unusual activity takes place.
Yes. SecureLink offers credential management features to both technology vendors and their customers.
Gatekeeper customers are able to enter in secure credentials, including usernames, passwords, and domains. These credentials can then be associated with various protocols and hosts within the network to be passed through on behalf of the vendor. The vendor is logged in with the stored customer credential but is never aware of what it is.
SecureLink administrators are able to store server credentials and pass them through on behalf of the technician. The technician would be logged in with the appropriate privileges but would never be aware of the actual credential information.
SecureLink’s credential management provides many benefits to enterprise customers, including:
SecureLink’s credential management provides many benefits to vendors, including:
SecureLink’s high-definition audit is a unique and powerful tracking system to ensure your network is protected. The audit provides a comprehensive report of all remote support activity and communication. The feature offers:
The SecureLink server will require ports open for SSH, HTTPS, and HTTP access.
Yes. Both VMware and Hypervisor are supported and we offer the Server in two compatible formats – .OVA and ISO.
Yes, we support Active Directory, LDAP, Radius, and some ADFS integrations.
Yes, SecureLink offers custom reports that can be delivered on a monthly basis in conjunction with our standard Reporting Module.
There is no limit to the number of vendors you can support. However, extremely high concurrent usage may require additional hardware upgrade costs.
There is no limit to the number of Gatekeepers configured on a SecureLink server.
SecureLink has no limit to the number of simultaneous connections to Applications, Hosts, or Services.
Yes, we support Syslog integration.
Recent legislation is providing renewed emphasis on HIPAA’s privacy and security requirements, as well as resources to identify and punish
covered entities and their business associates for non-compliance.
Savvy healthcare IT professionals and Privacy Officers are revisiting their policies and procedures to ensure HIPAA compliance.
Remote access to a healthcare facility’s networks and systems is an often overlooked area that can represent significant potential exposure for HIPAA breaches.
With the right tools and procedures, however, remote access risks can be largely eliminated and HIPAA compliance documented.
Request a demo and we’ll show you how the SecureLink remote access platform connects customers and vendors.