SecureLink University

SecureLink University offers training on SecureLink Enterprise Access and SecureLink Customer Connect with different learning paths to help your specific needs. All training in SecureLink University is available with an authorized account. To request an authorized account, please fill out the form on this page or make a request via the Support Portal.

SecureLink Enterprise Access Training

 Third-Party Vendor Training

This training path for third-party vendors who support an enterprise organization. This will show users the basics of using SecureLink, as well as how to connect to a host and services for support. Topics included in this training:

• Introduction to SecureLink
• Getting signed in and connected
• Connection methods and tools

 Enterprise Admin Training

This training path is created for setting up applications, vendors, and managing vendor remote access. Topics included in this training:

• Getting started with SecureLink Gateways and Gatekeepers
• Creating vendors, applications, and hosts
• System configuration and administration
• Vendor management and workflow tools
• Nexus vendor configuration and management

 Enterprise Non-Admin Training

This training path offers insights into the basics of SecureLink and was created for application owners and auditors, but also can be for beneficial for other users. Topics included in this training:

• Introduction to SecureLink
• Getting signed in to the platform
• Requesting and approving access to applications
• Viewing audit

SecureLink Customer Connect Training

 Gatekeeper User Training

This training is meant for an enterprise organization that is being supported by a technology vendor that manages the Gatekeeper. Topics included in this training:

• Introduction to SecureLink
• Getting started with the Gatekeeper and your user accounts
• Managing the Gatekeeper and your vendors’ access
• Viewing vendor audit

 SecureLink Admin Training

This training path is meant for a manager of support reps. Topics included:

• Getting started with Gateways and Gatekeepers
• Creating customers, Gatekeepers, and services
• System configuration and administration
• Customer and Gatekeeper management
• Connection and workflow tools
• Nexus configuration and management

SecureLink User Training

This training is for support reps and technicians at an organization that supports an enterprise, like a hospital. Topics included in this training:

• Introduction to SecureLink
• Connecting to customers and Gatekeepers
• Connection and workflow tools

You can also request personalized and instructor-led training for no additional cost via the Support Portal.