Customers get frustrated when support depends on pre-scheduling shared desktop sessions or unresponsive VPNs.
With 24/7 privileged access, your techs can focus on supporting customers, instead of managing passwords, calling help desks, or troubleshooting customer VPNs.
|Self-registration||Your employees directly request, and app owners grant, access. This enables your support team to do their work without delay.|
|Automated RDP||With a click from your case management system, your rep can immediately be working in the customer’s network with native access to RDP, web servers, databases, or any other approved resource.|
|Alerts||From basic “disk is 99% full” conditions to advanced scripting, SecureLink Alerts enables the best kind of support scenario – solving problems before they occur.|