Problem

Customers get frustrated when support depends on pre-scheduling shared desktop sessions or unresponsive VPNs.

Solution

With 24/7 privileged access, your techs can focus on supporting customers, instead of managing passwords, calling help desks, or troubleshooting customer VPNs.

Cycle times involved in providing remote technical support:

Self-registration Your employees directly request, and app owners grant, access. This enables your support team to do their work without delay.
Automated RDP With a click from your case management system, your rep can immediately be working in the customer’s network with native access to RDP, web servers, databases, or any other approved resource.
Alerts From basic “disk is 99% full” conditions to advanced scripting, SecureLink Alerts enables the best kind of support scenario – solving problems before they occur.

Request a Demo

Request a demo to see how technology vendors reduce resolution times with SecureLink.

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