Desktop sharing tools lack security controls and burden internal staff with scheduling coordination and real-time oversight.

With SecureLink, you control vendors’ access, automatically authenticate users, and can easily audit each vendor session.

Why SecureLink is superior to desktop sharing solutions

Desktop Sharing Tool	Anyone, anywhere can log into a desktop sharing tool. All too frequently, a remote support session starts with an employee clicking on a link and surrendering control of a desktop.
SecureLink	Authentication is always under the strict control of the SecureLink server – either integrated with the vendor’s own authentication structure or combined with several options for multi-factor authentication – so you’ll always know who’s on your network.

Desktop Sharing Tool	Desktop sharing is great for end-user support and is an included utility with SecureLink. For support of web-servers, databases, and other enterprise applications, desktop sharing falls well short of the control necessary. Most sessions equate to a really long keyboard and mouse cord, leaving little in the way of access control.
SecureLink	Designed for the job, SecureLink enforces least privilege, giving support technicians native access to the services they need without opening up the network.

Desktop Sharing Tool	Some, but not all, desktop sharing tools allow recording of sessions, but this setting is rarely enabled.
SecureLink	Unless otherwise configured, SecureLink records all desktop sharing sessions and a complete list of activities at the individual user level. Tied to contextual information such as why a support rep connected, our high-definition audit includes files transferred, SSH commands, RDP session recording, and more information to ensure compliance and accountability.

Feature Comparison: SecureLink vs. Desktop Sharing	SecureLink Purpose-built for secure third-party remote access	Desktop Sharing Great for attended desktop sessions, but lacks security & functionality
Access Control
MULTIPLE OPERATING SYSTEMS
TOOLS FOR COMPLEX REMOTE SUPPORT
COLLABORATION
PROACTIVE CUSTOMER MONITORING
SINGLE SIGN-ON (SSO)
INDIVIDUAL IDENTITY MANAGEMENT
AUDIT CAPABILITIES
PASSWORD MANAGEMENT
CHAT
CRM INTEGRATION

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