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VPNs aren’t secure and don’t ensure regulatory compliance when it comes to third-party remote access.
Vendor users are given access only to the networks and systems they need to get their job done while being compliant with necessary mandates and requirements.
| VPN | VPN-based authentication is straightforward for your employees. Your VPN connects with Active Directory or another authentication structure. When an employee is terminated, their account is disabled. Third-party authentication is much more challenging, with a revolving and evolving list of technicians that may require access. Logins and passwords are routinely shared, which creates risk for both the vendor and their customers. |
| SecureLink | Designed for the task, SecureLink enforces individual accounts, integrates with existing authentication structures when present, and uses unique multi-factor authentication schemes when necessary. With SecureLink, your credentials will never be written on a sticky note at the support center. Paired with access scheduling, user group integration, and other rules designed for remote access, SecureLink ensures that only the right technicians have access at the right times. |
| VPN | Each vendor is different! Most roles defined in an access control system follow standard settings for a salesperson or a finance manager with access to email, CRM, or a reporting system. Your vendor technicians become a node on the network, enabling snooping and IP address split-tunneling conflicts. Technicians may not have access to their own network resources. |
| SecureLink | Technicians can only access network privileges set by the customer at the machine and port level. No software is required. Technicians can access their resources and knowledge base. |
| VPN | Offers only basic auditing tools, like employee-access tracking. |
| SecureLink | Offers high-definition auditing tools that record every movement inside the network, down to the individual keystroke. |
Feature Comparison: |
SecureLinkPurpose-built for secure third-party remote access |
VPNGreat for attended desktop sessions, but lacks security & functionality |
| Access Control |
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| MULTIPLE OPERATING SYSTEMS |
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| TOOLS FOR COMPLEX REMOTE SUPPORT |
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| COLLABORATION |
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| PROACTIVE CUSTOMER MONITORING |
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| SINGLE SIGN-ON (SSO) |
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| INDIVIDUAL IDENTITY MANAGEMENT |
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| AUDIT CAPABILITIES |
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| PASSWORD MANAGEMENT |
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| CHAT |
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| CRM INTEGRATION |
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CASE STUDY
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