Standardize Remote Support
Give Support Teams One Simple Way To Securely Connect With All Clients
Problem
Varying access methods imposed by different clients waste staff’s time and your money.
Solution
Become more efficient by standardizing on a high-speed remote support platform that meets the most stringent client standards.
SecureLink Provides A Single System For Secure Remote Support To Any Client
Why choose SecureLink as the single solution for all remote support?
Simple and Streamlined
SecureLink’s unified remote support platform simplifies customer service, streamlines your services, scales as you grow, and lets you to resolve issues faster.
Security At The Highest Level
SecureLink is a remote support platform you can use to standardize compliance with regulations such as HIPAA, FIPS, PCI DSS, and CJIS, to meet the needs of customers in healthcare, legal, gaming, and government.
Increased Productivity
Clients no longer need to physically allow connections. Your team can focus on supporting customers, not managing passwords.
Forensic and Training Tool
With audit tools that capture all user activity with video and keystroke replays, SecureLink is an ideal tool for forensic problem-solving and new employee training.
SecureLink Features Enable Standardization Of All Remote Support
| Self-registration | Your employees directly request, and app owners grant secure access. This enables your support team to do their work without delay. |
| Nexus | SecureLink’s centralized authentication center enables automatic secure connections between existing enterprise and vendor customers. |
| Gatekeeper | Lightweight code, installed on a single server in your client’s environment, enables them to define available schedules and permissions while giving your team the flexible access they need. |
| Quick Connect | When an end user requires support, there are no holdups. Your support technicians can immediately connect and collaborate with customers at their desktops. |
| Supports local tools | Support analysts can use their favorite proprietary resolution tools without paying additional license fees. |
| Unified system | A single platform manages remote support connections for all customers, across all OS platforms, reducing complexity and improving efficiency. |
Get a Personalized Demo
Experience SecureLink's access management platforms for yourself. Fill out this form, and a SecureLink team member will reach out to you to set up a personalized demo so you can see our critical access management solutions in action. In this demo, you'll walk through:
- Your specific security and access management needs
- A customized demo of the Enterprise Access, Customer Connect, Access Intelligence, or Privacy Monitor platform
- The implementation process which includes a dedicated project manager, server configuration, workflow consulting, and administrator training
- Deployment options, such as cloud or on-premise, to fit your requirements
- SecureLink's pricing and subscription options