Standardizing Remote Support

Remote Access Platform Improves Efficiency and Eliminates Liability

Focus on supporting customers, not managing passwords

Your business relies on third-party software applications to keep it running smoothly – but these platforms require ongoing remote support. This support, however, can come with significant risks if not managed properly. Authenticating various support technicians can lead to security risks such as shared logins or loss of accountability. That’s where SecureLink comes in.

Our customers report 20% or more productivity gains from their support and professional services teams.

SecureLink helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your technicians can immediately begin work in your customer’s network with native access to RDP, web servers, databases, and any other resource.

SecureLink’s remote support software has powerful tools to get the job done, including systems monitoring, task automation, and useful utilities for desktop sharing and file transfer. SecureLink was built for you to do your job more efficiently.

Streamline your processes, reduce liability, and automate tasks

As your business grows, trying to support every customer with different remote access tools will drain resources and increase time to resolution. SecureLink makes servicing your customers simple with a remote support application that streamlines your services, scales to grow with you, covers your liabilities, and allows you to rectify issues faster. With SecureLink, your customers set the rules, giving you access how and when you need it. And with all of your support activity on a single platform, your technicians will have more time to focus on projects that grow your company.

With SecureLink, you will:

  • Dramatically improve productivity with one-click access to customer networks
  • Eliminate the uncapped liability of sharing logins and using insecure support tools
  • Reduce time to resolution – the #1 driver of customer satisfaction
  • Automate routine tasks, like gathering log files or system information
  • Reduce downtime by monitoring customer systems for impending faults
  • Reduce costs and resources of remote support management by eliminating infrastructure and IT management

Find out how secure third-party remote access can be.

VENDOR CASE STUDY
Allscripts Boosts Efficiency
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VENDOR CASE STUDY
Sotera Wireless Optimizes Workflows
Read Case Study

Find out how secure third-party remote access can be.

Request a demo and we’ll show you how the SecureLink remote access platform connects customers and vendors.

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