The SecureLink Nexus

Connecting SecureLink Customers Securely and Efficiently

What is the SecureLink Nexus?

The SecureLink Nexus is a solution that brokers a connection between a SecureLink Customer Connect server and a SecureLink Enterprise Access’s server, allowing them to connect through their existing SecureLink solution. It resides in a secure datacenter hosted by SecureLink and maintains information regarding relationships between enterprise customers and their allowed SecureLink vendors.

nexus diagram

The Benefits of the SecureLink Nexus

The biggest benefit of the Nexus is that neither the SecureLink Enterprise Access customer nor the SecureLink vendor needs to compromise on how they both make and allow remote connections through their own SecureLink servers.

Benefits for SecureLink Enterprise Access customers:

Shift the management of individual vendor rep accounts to the vendor, while retaining full control over when and what a vendor has access to within your network, including hosts, ports and application management, as well as full audit.
- Option to require Nexus vendors to be approved before the first or before every access.
Experience quicker time to resolution of your issues with vendors able to log in and gain access via their own SecureLink instance.

Benefits for SecureLink Customer Connect customers:

Vendor reps can continue to use their preferred method of connectivity with their SecureLink server while still accessing their customers, rather than having to login natively to the individual Enterprise SecureLink servers.
Maintain reporting and logging on your server.
Continue to manage all vendor reps and user groups in your own server.

How do I take advantage of the SecureLink Nexus?

First, you will need to be an established SecureLink customer (having purchased either the SecureLink Enterprise Access or SecureLink Customer Connect product). Note that this is different than having a Gatekeeper installed in your environment to facilitate access for a SecureLink vendor, or logging into a SecureLink organization’s server to provide support.
Then, contact either Support or your Customer Success Manager and we’ll get you configured for Nexus connections!

What is the difference between a SecureLink Gatekeeper and the SecureLink Nexus?

The SecureLink Gatekeeper is an agent that an organization configures and that allows a vendor who has purchased SecureLink to securely access the systems and services in the organization’s network that need their support.
The SecureLink Nexus facilitates a connection between an enterprise and a vendor who have each independently purchased SecureLink. Unlike a Gatekeeper which allows an organization to manage a single SecureLink vendor, SecureLink Enterprise Access allows an organization to streamline and control access for all of their vendors, and provides even greater visibility, control and audit for the organization.

What is the benefit of purchasing SecureLink Enterprise Access rather than using a vendor-supplied Gatekeeper?

SecureLink Enterprise Access allows you to securely and efficiently manage remote access across all of your vendors and third parties via a single solution. You can:

Individually identify each vendor who needs access, verify their employment, and manage their identities on an ongoing basis
Control what they can access in your network, and when, down to the host and port level
Audit all vendor activity with detailed logs, video recordings and keystroke logs; documentation allows you to easily demonstrate compliance with relevant regulations

What is the benefit of purchasing SecureLink Customer Connect, rather continuing to gain access via each of my customer’s SecureLink servers?

SecureLink Customer Connect allows you to standardize all remote access for all of your customers into a single solution

Decrease time to resolution with a single login and point of access for each of your reps, saving time identifying each customer’s remote access method and troubleshooting any access issues
Increase customer satisfaction by meeting all customer security and compliance requirements by providing them greater visibility and control over your access

If I’m a current customer, do I need to pay for the Nexus?

Ready to learn more about our products and the Nexus?

Whether you're interested in SecureLink Enterprise Access or SecureLink Customer Connect, when you request a demo, our team will create it specifically for your organization's needs.

Request a Demo

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