Troubleshooting Video Conversion

SecureLink Desktop Sharing video conversion is only supported on Microsoft Windows™ platforms and requires the following two software packages:

Java™

The video conversion process requires the Java™ Runtime Environment (JRE). To install the JRE, please visit:

java.com

Click on the Java Download button near the center of the above page to begin the Java installation process. Sometimes the Java installer will offer to install a search toolbar browser add-on, so please read the installation instructions carefully to opt-out of such additions.

Microsoft Visual Studio 2013 Runtime Libraries

Some older versions of Microsoft Windows require additional software to convert videos. If this is the case, you will receive the following error:

Failed to convert the video file. (Error code: -1073741515)

Install the free Microsoft Visual C++ 2013 Redistributable to resolve this error.