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ROI Research Report for Secure Remote Support by Hobson & Company

Research report, “Driving ROI: The Case for a Proven Secure Remote Access Platform,” highlights technology vendors’ key challenges, use cases, and results 

Hobson & Company interviewed technology vendor customers who noted they experienced consistent challenges with remote support like time-consuming customer support and increasing security and compliance requirements. This research report, “Driving ROI: The Case for a Proven Secure Remote Access Platform,” outlines those key challenges, use cases, and how companies have seen a real return on investment since implementing SecureLink. On top of seeing financial results, customers also noted savings in the form of:

  • Increased revenue through improved customer service and visibility into service levels
  • 70% reduction in security incident related expenses
  • 65% reduction in time spent managing and supporting remote access
  • 75% reduction in time spent establishing remote connections with their customers

“We can now connect to our customers’ locations automatically, through the SecureLink interface, which has saved us a tremendous amount of time and energy.”

—VP, Customer Service

This research report is also available in the ROI Kit for Technology Vendors that includes an ROI calculator and case study.

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