Monitor User Access Sessions and Investigate Suspicious Activity

51% of organizations don’t monitor access to network resources and critical data

firewall security

Monitoring access to critical systems and data is a lot like installing security cameras. It keeps track of what’s going on just in case something does happen, and if an incident occurs, you’re able to rewind the tape so you can investigate the situation. Documenting access sessions provides visibility into how employees, external third parties, or other users are using critical assets and what other controls should be in place to secure the assets that are most valuable to your company.

As the saying goes, you should always “prepare for the worst, and hope for the best,” especially when it comes to your cybersecurity strategy. Taking proactive steps to monitor user access and activity can prepare your organization for the worst — hacks that result in damaging consequences, like a security or privacy breach, regulatory violations, loss of revenue, and reputational damage. But you can hope for the best knowing you’ve locked in access monitoring — a key component of critical access management.

Where do these points of vulnerability come from? Let’s look to the stats to recognize the gaps in access security:

What is Access Monitoring?

Access monitoring involves observing a user’s behavior while they are logged in to a critical asset and analyzing that behavior to prevent future security incidents or investigate anomalies in session activity. Once a user has passed a critical access point, their actions are watched, recorded, and documented extremely closely for proactive threat detection within critical access events and reactive incident investigations. This monitoring becomes even more important in the cases when implementing fine-grained access controls isn’t possible for high urgency and high-volume access, like with patient records in electronic medical record (EMR) systems.

Benefits of Access Monitoring

Proactive Observation and Real-Time Tracking

Reactive Analysis and Investigation

Compliance Assurance


Proactive access monitoring tracks the behavior of your users while in session, just in case something happens. It’s real-time tracking of behavior and session activity, and in more complex cases, it could include the tracking of text logs, clicks, and mouse movements within an asset. When paired with machine learning capabilities, proactive session monitoring can understand when a user’s activity is anomalous or suspicious and can flag, or even terminate the session.

Having the right access monitoring tools can help meet compliance more efficiently and ensure your company doesn’t experience any regulatory setbacks.

SecureLink Access Monitoring Solutions

SecureLink Privacy Monitor

SecureLink Privacy Monitor is a proactive access monitoring solution that audits all activity in open yet sensitive systems with a large volume of access, such as EMR systems, and identifies inappropriate or suspicious access events. With machine learning, the solution understands and explains why access occurs, and only identifies those access events that don’t have an appropriate reason, so that privacy and compliance professionals can focus their investigations on those truly suspicious events.

SecureLink Enterprise Access

SecureLink Enterprise Access is a remote access platform enterprises can use to connect their third parties to their critical assets, like databases and systems. Within this platform, third-party sessions are all monitored and captured with detailed audits, including text-based and HD video recordings for textual and graphical protocols, respectively. It also provides observational context around the “who, what, when, where, why, and how” of access sessions so all details of a user’s access can be analyzed, and it provides vendor accountability, so companies can be sure that reps are completing their work as they should.

SecureLink Customer Connect

SecureLink Customer Connect gives vendors secure remote access into their customer’s network. It provides their customers with granular visibility into the vendor rep’s activity in a session with a detailed audit trail including who connected, who approved it, what was accessed, when the access occurred, and the reason for access. Vendors also have documentation of all activity for their own records, should they need to provide evidence to a customer, plus proof of work completed (or proof that they weren’t the cause of an issue if a cyber incident occurs).

Commonwealth Care Alliance Case Study

Commonwealth Care Alliance faced a common problem within healthcare organizations: how to efficiently track access to electronic medical records (EMR) when the wide range of users spanned from internal employees to external vendors and contractors. With limited capacity to pull these queries themselves, CCA began to look for a solution. Read more on how SecureLink was able to meet their needs and protect patient data with privacy monitoring solutions.